100% Guarantee:
We are positive you will be happy with the service and the quality of our products we offer a full 100% Money-Back Guarantee. Buy any product from ProInkStores.com, try them, and if you want to return it for any reason within 60 days from the date of purchase we will refund you 100% of the purchase price. (less shipping, products must be received to us by the 60th day, products must be 70% full.)

2 Year Guarantee:
ProInkStores.com also offers a 2 Year Exchange Guarantee to help protect your purchase. Many people order enough ink or toner to last from a month to a year. If you decide in 18 months to buy a new printer, but you have $125 worth of unopened, unused ink sitting there, we will exchange it for product that works in your new printer. The only limitation to this exchange guarantee is that the product must be un-used and un-opened.

Refunds:
Any return that qualifies for the 100% Money-Back Guarantee may be returned for a refund for up to 60 days from the date of purchase. After 60 days, all returns fall into the 2 Year Exchange Guarantee, which means they are only qualified for an exchange or in-store credit. See following explanations for details.

New & Unused Product:
You may return any un-used or un-opened products within 60 days from the date of purchase for an In-store credit or full (100%) refund. (less shipping)

Open / Used Product:
You may return open product(s) within 60 days from the date of purchase for an exchange or a refund, but the product must be at least 70% full. All open or used products must be returned before the exchange or refund can be processed. If you need replacement product(s) right away we would encourage you to place an order for the needed product so we can ship it immediately and then refund you when your return arrives.

Defective Product:
You may return a defective product for a refund within 60 days from the date of purchase as described in the Open or Used Product paragraph. Any defective product returned after 60 days and up to twenty-four months from date of purchase for In-store credit or exchange. (sample of defective print and description must be sent with return, products must be 70% full.)

Responsibility:
ProInkStores.com and its affiliates, partners, or suppliers are not responsible for damage to the printhead or circuitry as a result of improper handling, storage, or misuse. When using (removing tape, installing, changing out, or printing with) please be sure to use caution as we do not warranty any part of your machine. We only warranty the product itself. We do not warranty or cover ink spills from any product. If damage occurs to clothing, carpet, furniture, sinks, or anything in your home or office, it is not cover by All Ink, Inc. so please use caution and common sense when removing product from packages, installing in machine, removing from machine, or refilling your own cartridges.